Spares

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund, store credit, or an exchange.  For any unused/undamaged product, simply return it with its included accessories and packaging along with the original receipt/order number within 14 days of the date you received the product, and we will exchange it or offer a refund based upon the original payment method. Unfortunately, we don't refund the postage. 

In addition, please note the following: (i) Products can be returned only in the country in which they were originally purchased; and (ii) Customers have the option to return items in person or via mail at the address provided below.  Customers are responsible for shipping costs and/travel expenses on returns.  Please ask for proof of postage.

ToneAlly
101 Prince Consort Road
Springwell Road Estate 
Jarrow
Tyne & Wear
NE32 5XE